Enquiry and resource privacy notice

Beyond The Grade manages the personal details submitted through our free-resource form. Contact: beyondthegradetutors@gmail.com.

Tuition and mentoring enquiries

Our enquiry form collects student and parent/guardian first and last names, academic year, subject, exam board, phone number, email address and your enquiry message. We use these to understand your request and respond. An email notification is sent to beyondthegradetutors@gmail.com, and the enquiry is saved in the owner-only dashboard. Submitting an enquiry does not subscribe you to marketing. Please avoid including sensitive personal or medical details.

Website enquiry records are retained for up to 12 months and removed during subsequent form or dashboard use after that period. Enquiry notifications are also held in the BTG email inbox for handling your request; contact us to request deletion.

Resource requests: what we collect and why

We collect your name, whether you are a parent/guardian or a student aged 16 or over, and your email address to manage your resource request. A student’s first name and contact number are optional. You can download the pack without providing those optional details.

We record the submission date and whether you chose to receive future marketing emails. We also use a short-lived, hashed network identifier to limit repeated automated requests.

Resource emails and link access

When email sending is connected, we send the requested resource to your email address and notify the BTG inbox of your request. Resource emails are provided independently of optional marketing consent.

Resource emails contain an individual download link. When that link is accessed, we record the first and most recent access times and the access count against your request. We use this to understand resource use. We do not use an email-open tracking pixel, and we cannot tell whether a saved PDF is opened or read. Automated email security checks may also access links.

Email links work for 30 days. The on-screen confirmation link works for 24 hours. Link access records are retained with your resource request and deleted with it.

Future contact is your choice

Requesting the pack does not automatically subscribe you to marketing. If you tick the optional email box, BTG may email you revision tips, resources and tuition updates. You can withdraw that permission at any time by emailing us. We will not use the optional phone number for marketing calls or texts without separate permission.

Storage and access

Details are held in the website’s hosted database using OpenAI Sites and Cloudflare infrastructure. When configured, Resend processes outgoing resource emails and owner notifications. Queued messages are stored securely with the website until sent or deleted. The enquiries dashboard and exports are restricted to the BTG owner’s authenticated account. Submitted details are not displayed publicly or sold.

How long we keep requests

Resource request records are kept for up to 12 months and removed during subsequent form or dashboard use after that period. If you become a tuition client, any separate client records will be explained when you enrol. Download access links expire after 24 hours.

Your choices

To request a copy, correction or deletion of your details, or to stop marketing emails, contact beyondthegradetutors@gmail.com. Please ask a parent or guardian to request the resource if you are under 16.

Updated 16 October 2026. This notice covers the enquiry and free-resource forms.